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Intro to US Customs Brokerage: Part 1

CB1u – Intro to US Customs Brokerage Online Training, Part 1: The Players, Functions and Business of a Customs Broker


Study Time (Hrs)


CE Credits (CCS)


NOTE: You will be prompted to Register if you have not already done so. If you already have a login, please click “Proceed to Enrollment” on the next screen.

This is the first of a six-part series of introductory classes about US Customs Brokerage and teaches the process, operational functions, and business of customs brokerage. If you are new to customs brokerage or are an importer, these US Customs Brokerage Part 1 – 6 courses will accelerate your understanding. For those who already have some experience, these courses will fill in gaps in your operational knowledge, as well as add “big picture” understanding of import requirements.


Once you finish this course, a printable Certificate of Completion will be available for download. The course can be completed in 14.5 hours or less and earns NCBFAA-registered students 14.5 CCS continuing education credits.


Important: Although the operational particulars of customs brokerage vary with the mode of transportation, US Customs brokerage part 1 – 6 courses are applicable to all operational environments. Watch for short “add-on” courses in the near future that will further address work flows and knowledge applicable to particular operational environments (i.e., the northern or southern border, airports, seaports and inland ports).

  • Introduction to the “CBP”; Overview of US Import Process
  • Introduction to Importers and Customs Brokers
  • Imports Which are “Admissible” vs. Prohibited
  • Imported Goods Subject to US Regulatory Controls/Restrictions
  • Relationship Between Broker and Importer
  • Broker “Customs Business” Type Services and Fees (Typical)
  • Customs Broker Role in the Cargo Transportation Process
  • Advancing Funds on Behalf of Importer; Credit Controls
  • Customs Brokerage—Part of Supply Chain Logistics
  • Services Beyond Traditional Customs Brokerage
  • The Customs Broker-Importer Relationship; Client Satisfaction & Communication
  • Irate Customers & Other Communication Concerns
  • Confidentiality of Importer’s Information; Broker Relationships with the CBP and Other US Agencies
  • Broker Relationships with Transportation Carriers & Other Service Providers
  • Click here to view a detailed class syllabus

For those who are already a Certified Customs Specialist (CCS) or a Certified Export Specialist (CES) registered with the NCBFAA, provide us with your CCS/CES ID number and you will automatically get continuing education credits upon the successful completion of a qualified course. To get your CE credits, follow these easy steps:


  1. Register for DB Schenker online training (if you haven’t already done so)
  2. Login with your user name and password, and you will be directed to your “My Page” section.
  3. Select “Update user record” on the right, enter your CCS or CES number in the “NCBFAA ID” field, and click Submit Update.

That’s it! Once you’re signed up, we’ll automatically send any CE credits you earn directly to the NCBFAA!

More Online Training Options:

Import Training

Learn all the skills needed to apply regulations, and best practices, for importing goods into the US as an Import Professional.

Export Training

Learn how to export goods from the US — or sharpen your skills — while fully complying with international shipping requirements.

Customs Brokerage Training

Today’s Customs Brokerage Professionals have an ever-growing set of tools to master — and ever-changing rules & regulations to keep up with.