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Air Cargo Freight Forwarding & Operations

AF3 – Air Freight Forwarding Services and Operations Online Training


Study Time (Hrs)


CE Credits (CCS & CES)


NOTE: You will be prompted to Register if you have not already done so. If you already have a login, please click “Proceed to Enrollment” on the next screen.

This international trade air cargo forwarding class addresses the functions and operational tasks of an air forwarder. It is focused on international shipping services such as organization, tasks performed (with special attention given to customer service), operational requirements for processing and delivering shipments, and relationships between airlines and other service providers.


Once you finish this course, a printable Certificate of Completion will be available for download. The course can be completed in 15.5 hours or less and earns NCBFAA-registered students 15 CCS/CES continuing education credits.

  • Air Forwarder Services Overview
  • Forwarding as Part of Supply Chain Logistics
  • Forwarder-Airline Relationships
  • Forwarder-Airline Pricing Relationship
  • Forwarder-Truckers Relationships
  • Forwarder Networks & Other Relationships
  • Forwarder Organizations; Conducting Customer Service
  • Origin Station Clerical Operations—Always Required Tasks
  • Origin Station Tasks Sometimes Required; Origin Station Job Titles
  • Origin Air Forwarder Terminal Functions (Physical Cargo Handling)
  • Consolidation Gateway Functions
  • Destination Agent Functions; Air Forwarder Management
  • Air Forwarder Sales
  • IATA Cargo Agency (International Shipments)
  • Use of Direct vs. House AWB; Direct AWB Freight Rates (International Shipments)
  • Air Shipment Routing Exercise (International)
  • Click here to view a detailed class syllabus

For those who are already a Certified Customs Specialist (CCS) or a Certified Export Specialist (CES) registered with the NCBFAA, provide us with your CCS/CES ID number and you will automatically get continuing education credits upon the successful completion of a qualified course. To get your CE credits, follow these easy steps:


  1. Register for DB Schenker online training (if you haven’t already done so)
  2. Login with your user name and password, and you will be directed to your “My Page” section.
  3. Select “Update user record” on the right, enter your CCS or CES number in the “NCBFAA ID” field, and click Submit Update.

That’s it! Once you’re signed up, we’ll automatically send any CE credits you earn directly to the NCBFAA!

More Online Training Options:

Air Forwarding Training

The need for speed: Air Forwarding Professionals make sure precious cargo gets to its destination as quickly as possible.

Cargo Transportation & Logistics Training

Learn how to export goods from the US — or sharpen your skills — while fully complying with international shipping requirements.

Supply Chain Security Training

CTPAT requirements in the US continue to evolve, so the need for up-to-date supply chain security training is greater than ever.